Terms and privacy.

Terms of service

Mwela is made by Datos Consultancy, a business in Zambia. By creating an account or using Mwela, you agree to these terms. If you use Mwela for a business, you agree for that business.

Your account

• Keep your password private. You are responsible for what is done with your account.
• The owner of a business on Mwela decides who joins it. Owners are responsible for the staff they invite and what those staff can see.
• Tell us straight away if you think someone else has used your account.

Your data is yours

The customers, items, quotations, invoices, receipts, expenses and staff records you put into Mwela belong to you. We use them only to run Mwela for you, as described in the privacy policy below.

The assistant

• Mwela includes an AI assistant. The assistant is learning. Its answers and previews can be wrong.
• The assistant never saves, changes or sends anything on its own. Every quote, invoice, payment, email or invite it prepares waits for you to press Confirm.
• Check every preview before you confirm it. You are responsible for the documents you confirm and send.
• Staff accounts can ask the assistant questions and view documents. Only the owner can confirm changes.

Fair use

• Use Mwela only for lawful business.
• Do not use Mwela to send spam, or to email people who have not dealt with your business.
• Do not try to reach other businesses' data, overload the service, or get around its limits.

We may suspend an account that breaks these rules. Where we can, we will tell you first.

Trials and paid plans

New businesses may start with a free trial. Paid plans are billed at the price shown when you subscribe. If a payment is missed, we may limit the account until it is paid. Your data is not deleted because of a missed payment.

Keeping Mwela running

We work to keep Mwela available and your data safe, but we cannot promise it will never be interrupted. Keep your own copies of documents you must not lose. We change and improve Mwela over time.

Responsibility

Mwela is a tool to help you run your business. Tax, legal and financial decisions remain yours. As far as the law allows, our total responsibility to you for any claim is limited to what you paid us for Mwela in the 12 months before the claim.

Changes and law

We may update these terms. If a change matters, we will tell you by email or in Mwela before it applies. These terms are governed by the laws of Zambia.

Privacy policy

This policy explains what personal data Mwela keeps and why. We follow Zambia's Data Protection Act of 2021.

What we keep

• Your account: your name, email address, phone number and password (stored scrambled, never readable).
• Your business: its name, details, logo and settings.
• What you enter: customers, suppliers, items, quotations, invoices, receipts, payments, expenses, tasks, and staff and payroll records.
• Assistant chats: what you type to the assistant, its replies, and a record of every preview and whether it was confirmed.
• Technical records: sign-in times and basic logs we need to keep Mwela secure and working.

Why we keep it

• To run Mwela for you: store your records, make your documents and email them when you ask.
• To send account emails: invites, password resets, and trial and payment reminders.
• To keep Mwela secure and fix problems.
• To improve the assistant. We read assistant chats to learn what owners ask for and where it falls short.

We do not sell your data, and we do not use it for advertising.

Who helps us run Mwela

A few trusted companies process data for us. They may store it outside Zambia.

• Amazon Web Services: hosts Mwela, its database and files, and sends Mwela's emails.
• Anthropic: runs the AI model behind the assistant. When you chat with the assistant, your message and the business records needed to answer it are sent to Anthropic. Anthropic's commercial terms say it does not use this data to train its models.
• Google: Sign in with Google (if you choose it), reCAPTCHA to stop spam on our forms, and Google Analytics on our public pages.
• Zoho: our business email.
• Payment providers: process subscription payments. We do not store card numbers.

How long we keep it

• Your business records stay while your account is open.
• Assistant chats are deleted after 12 months. The record of confirmed changes is kept longer, as an audit trail.
• If you close your account, ask us and we will delete your data, except what the law says we must keep.

Your rights

You can ask to see the personal data we hold about you, correct it, or have it deleted. You can also object to how we use it. Write to us below and we will answer within 30 days.

Keeping it safe

Mwela uses encrypted connections, scrambled passwords, and keeps each business's data separate from every other business. Only people at Datos who need it to support you can see your data.

Contact

Questions about these terms or your data: support@datosconsultancy.net.